Rajasthan Sampark - Centralized Platform for Citizen Grievances
Rajasthan Sampark is a free Android application developed by DoITC GoR that aims to provide citizens of Rajasthan with a centralized platform to lodge their grievances related to government services. It consists of a state-level call center and an integrated web portal, which acts as a single point of contact for addressing and redressing various citizen-centric queries and grievances.
The application provides multiple channels of grievance registration, including a toll-free number, portal, app, and e-Mitra centers. It ensures transparent disposal of grievances in a time-bound manner and provides a mechanism for checking real-time progress. Citizens can also provide feedback on the disposal of their grievance and re-open it if needed.
One of the key features of the app is the toll-free number 181, which citizens can use to easily register grievances, check the status of lodged grievances, and submit feedback. The app also offers the option to register feedback and rate the quality of the disposal of grievances. Overall, Rajasthan Sampark is an integrated platform that streamlines the process of grievance redressal and promotes transparency and accountability in the delivery of government services.
